For AndroidEvery call · Every app · One dashboard
Your team sells from a phone. Every word of it is unrecorded.
Qualitify for Android records the calls your agents make and take on the handset — the SIM line as well as WhatsApp, Telegram and Viber — and puts them in the same dashboard your reviewers already use.
A phone is not one app, and your quality programme should not be either.
Most call recording software is built around a single channel: a desk phone, a softphone, or one messaging app. Your agents do not work that way. They ring a customer on the SIM line, the customer rings back on WhatsApp, the next one prefers Telegram, and the day ends with a mix nobody chose. A recorder that hears one of those is a sample you did not design — and the calls it misses are not random, because customers choose the channel.
The SIM line
The number on the business card, and still the one a customer rings back. Ordinary mobile calls are recorded like everything else — which is the part most recorders cannot do at all.
Voice calls placed and received inside WhatsApp, on the same handset. No second device, no desk phone, no browser involved.
Telegram and Viber
Whichever app the customer opened. The agent answers where the customer is; the recorder follows them there rather than asking them to move.
Labelled by platform
Every call arrives tagged with the app that carried it, so coverage can be read per platform. Twenty SIM calls and twenty WhatsApp calls are two different weeks.
Incoming and outgoing
Direction comes from the phone’s own call log, so a day of inbound support and a day of outbound selling are told apart without the agent tagging anything.
Nothing to remember
No button to press and nothing to start. The app detects the call, records it, and uploads it — an agent who forgets the app exists still produces a reviewable day.
Five things happen, and an agent is involved in one of them.
The call starts
On the SIM line or in a calling app. The agent does nothing differently and nothing is sent on their behalf.
The app records it
It notices the call, starts recording, and shows a notice on screen for as long as it lasts. No button, no hidden mode.
It uploads when it can
On Wi-Fi or mobile data, retrying every five minutes if the network is gone, and sending the backlog the moment it returns.
The phone forgets it
The local copy is deleted once the server has confirmed the audio, so a month of calls does not fill the handset.
A reviewer scores it
It joins the same queue as every other call, against the same scorecard, with the platform it came from on the row.
What a phone recording actually is.
Worth reading before you roll this out, because it decides what the recordings are good for. Phone recordings are good for coaching: whether the agent opened well, handled the objection, confirmed the next step, said what they should not have said. They are not a clean two-channel capture of a telephone line, and nothing that runs on an ordinary Android handset is.
The microphone, not the line
Android gives no application access to the audio of a call, whichever app carries it — so the recorder uses the handset’s microphone. Both sides are captured; the person on the other end is quieter than the agent.
Marked for the reviewer
Every call shows which recorder sent it, so a reviewer always knows whether they are listening to a desktop capture or to a room. That is the difference between scoring an agent and scoring their handset.
Visible while it happens
A notice on screen during the call and a permanent notification while the app runs. There is no silent mode, and no setting that creates one.
Gone from the phone
The handset deletes its copy once the upload is confirmed, and the server deletes the audio at the end of your retention period. The score and the written feedback outlive both.
Questions a mobile team cannot answer today.
A call log tells you a number was dialled for four minutes. Everything that decides whether those four minutes were worth having — the opening, the objection, the promise, the close — was spoken aloud and never written down. Recording the call is what turns a report about work into the work itself.
- Which agent is losing the call at the objection, and which one is not.
- Whether the promise that won a deal was one your company can keep.
- How much of each person’s week was actually reviewed, and on which platform.
- Whether the coaching you gave last month changed the score this month.
- What a customer was told before they complained about being told it.
- Which calls nobody answered, counted in the figures and absent from the queue.
One agent, one computer, one phone.
The Android app is not a separate product with its own dashboard. An agent signs in with the account they already have, and can be signed in on a computer and a phone at the same time — one of each, so it is always clear whose calls a device is collecting. Either can be ended from the web dashboard when a handset is lost or a person leaves.
The phone
Every call the handset carries, with the platform on each one.
The desktop app
WhatsApp calls made from a computer, for agents who work at a desk.
One dashboard
Both feed the same queue, the same scorecard and the same figures.
Agents need Android 11 or later. Owners and reviewers install nothing at all — they work in a browser, which is where the queue, the scorecards, the coaching notes and the figures live.
Common questions.
Does it record calls other than WhatsApp?
Yes. It records the calls your agents make and take on the phone itself — the SIM line — as well as WhatsApp, Telegram, Viber and the other apps a handset carries. Each recording is tagged with the app the call came through, so a week of SIM calls and a week of WhatsApp calls are never read as the same thing.
Does the phone need to be rooted?
No. It is an ordinary app, installed from the APK you download, and it uses the permissions Android asks the agent to grant: the microphone, the call log, and an accessibility service that lets it capture while a call is in progress. Nothing about the handset has to be modified.
What does the agent see while it records?
A small notice on screen for the duration of the call, and a permanent notification saying the recorder is running. There is no hidden mode and no setting that makes one. The agent also gets their own page in the app: the day’s calls, their scores, and the feedback written for them.
What happens when there is no signal?
The recording waits on the phone. The app retries on a five-minute backoff, and when the handset is back on a network it sends the whole backlog. Once the server confirms it has the audio, the phone deletes its copy — a recorder that keeps every call fills a phone in weeks.
Does it drain the battery?
It runs as a foreground service, which is what keeps Android from killing it mid-call, and it does nothing between calls except wait. Uploading is handed to the system’s own work scheduler, so it happens when the phone is already awake and on a network rather than holding it awake to try.
Is it on the Play Store?
No, and it cannot be: Google’s policy forbids third-party call recording. You download the APK from your own dashboard and install it directly, or push it through whatever device management you already use. Android asks the agent to confirm an install from outside the Store once.
Who is responsible for consent?
You are, and it is in the terms. Recording calls is lawful in many places and conditional in others, and the condition is usually that the people on the call know. The product makes recording visible to the agent and gives you the record; it does not decide what your jurisdiction allows.
How long are recordings kept?
For the retention period set on your account, after which the audio is deleted automatically. The call, its duration, its score and the written feedback stay — so a review from eight months ago is still readable long after the recording behind it has gone.